Refund policy

1. General Overview
At Growy, we want you to be completely satisfied with your purchase. We offer a 90-Day Money-Back Guarantee on your first order. If you are not satisfied, you have 90 days from the delivery date of your initial order to request a return or exchange. This guarantee applies to the first (initial) order only. Subscription renewal orders are covered by Section 2 (Subscriptions & Renewals) below.

2. Subscriptions & Renewals
Subscriptions renew automatically on the billing date selected at checkout. To stop an upcoming renewal, cancel your subscription through your account portal or by contacting support at least 24 hours before your next scheduled billing or shipment date.

Once a renewal order has been generated and entered processing or fulfillment, it can no longer be cancelled or refunded, as it has already been prepared for shipment. A billing reminder is sent in advance of each renewal. Cancelling your subscription stops all future renewals and charges; it does not reverse an order that has already generated.

The 90-Day Money-Back Guarantee applies to your first (initial) order only and does not extend to subscription renewal orders.

3. Return Window & Eligibility

  • Return Window: You have 90 days from the delivery date of your initial order to initiate a return under the Money-Back Guarantee. Subscription renewal orders are not eligible (see Section 2).
  • Item Condition: We accept returns for items that are New or Slightly Used (if you tried the serum and were not satisfied).
  • Proof of Purchase: A receipt or order number is required.

4. Return Shipping Costs (Free Returns)
To ensure a hassle-free experience, Growy covers the cost of return shipping.

  • Defective/Damaged Items: Free Return.
  • Change of Mind/Customer Remorse: Free Return.
  • Restocking Fees: We do not charge any restocking fees.

5. How to Initiate a Return or Exchange
Since we offer free returns, please follow this process to receive your prepaid shipping label:

  • Contact Us: Email our support team at contact@trygrowy.com with your Order # and reason for return.
  • Receive Label: We will email you a prepaid return shipping label. (While we strive to include labels in packages where possible, if one is not found, we will email a printable version immediately.)
  • Pack & Ship: Pack the item securely, attach the provided label, and drop it off at the carrier location specified on the label.

6. Refunds
For eligible returns under the Money-Back Guarantee, once your return is received and inspected at our warehouse:

  • We will notify you via email regarding the approval of your refund.
  • If approved, the refund will be automatically applied to your original method of payment.
  • Processing Time: Please allow 5 business days for us to process the return after receipt, and an additional 5 business days for your bank to post the funds.

Please note that subscription renewal orders that have already been generated are not eligible for refund (see Section 2).

7. Exchanges
We accept exchanges! If you ordered the wrong item or wish to swap it for a different product:

  • Contact contact@trygrowy.com to request an exchange.
  • Return the original item using our free prepaid label.
  • Once the return tracking is active, we will dispatch your replacement item at no additional cost.

8. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect product, please contact us immediately so we can make it right. You will not be charged for any shipping or replacement costs.

9. Contact Information